Clear terms for using Keren online.
These terms govern use of the Keren Health & Wellness Knowledge Centre public website and online services offered through it.
1. About Keren
Keren Health & Wellness Knowledge Centre provides wellness-related services and products. Contact details, branch information and current operating hours are available on this website.
2. Website information
We aim to keep website information accurate and current. Service availability, appointment times, stock, pricing and other operational information may change. Where a material discrepancy affects an order or booking, Keren will contact the customer before proceeding where reasonably possible.
3. Consultations and bookings
A booking request is not necessarily a confirmed appointment until Keren has accepted it and, where required, confirmed payment. Clients should provide accurate contact information and disclose information requested through the appropriate consultation or assessment process.
4. Products and orders
Product descriptions are provided to help customers make informed choices and must be read together with the product label, directions, warnings and any professional guidance applicable to the customer. An order is subject to stock availability and acceptance by Keren.
5. Prices and payment
Prices are displayed in Ghana cedis unless stated otherwise. Before completing an electronic transaction, customers should be shown the applicable product or service price and any delivery or other charges that apply. Never disclose a Mobile Money PIN, card PIN or one-time password to Keren staff.
6. Cancellations, returns and refunds
Applicable cancellation, return and refund conditions are described in our Refund & Returns Policy. Delivery terms are described in our Shipping & Delivery Policy.
7. Intellectual property
Unless otherwise indicated, Keren's branding, original website copy, graphics and other original materials on this website may not be reproduced for commercial use without permission. Third-party marks and referenced materials remain the property of their respective owners.
8. Acceptable use
You must not misuse the website, attempt unauthorised access, interfere with its operation, submit malicious material, impersonate another person or use website functionality for unlawful activity.
9. Health information
Website content is subject to the Health & Medical Disclaimer. General website information is not emergency care and does not replace appropriate medical diagnosis or treatment.
10. Changes and contact
Keren may update these terms when its website, services or legal requirements change. Questions may be sent through the Contact page or to kerenwellness@gmail.com.