Your information deserves careful handling.
This Privacy Policy explains how Keren Health & Wellness Knowledge Centre collects, uses, stores and protects information submitted through this public website.
1. Information we may collect
Depending on how you use the website, we may receive your name, telephone or WhatsApp number, email address, delivery details, consultation or service enquiry, order information, payment status and the information you voluntarily include in a form.
Please avoid placing detailed medical records, diagnoses or highly sensitive health information in a general website contact form. Where health information is required for care, Keren may direct you to an appropriate assessment or secure client process.
2. Why we use information
We may use information to respond to enquiries, arrange consultations, fulfil orders, provide requested services, communicate about an existing client relationship, maintain transaction and service records, protect the website and comply with applicable legal or regulatory obligations.
3. Payments
Where online payment is enabled, payment processing may be handled by an authorised third-party payment provider. Keren should not require visitors to send card PINs, Mobile Money PINs or one-time passwords through website forms, email or WhatsApp.
4. Sharing and service providers
Information may be shared only where reasonably necessary with service providers supporting functions such as payment processing, communications, hosting or delivery, or where disclosure is required by law. Service providers should receive only the information needed to perform the relevant function.
5. Cookies and technical information
The website uses necessary cookies or similar technologies for security, sessions, preferences and core functionality. Optional analytics or marketing technologies are controlled through the website cookie preferences where consent is required. See the Cookie Policy or use to review your choices.
6. Security and retention
Keren uses reasonable administrative and technical safeguards appropriate to the information being handled. No internet transmission is completely risk-free. Information should be retained only for as long as reasonably required for the purpose for which it was collected, applicable record-keeping requirements, dispute resolution or legal obligations.
7. Your privacy requests
You may contact Keren to ask about personal information held about you, request correction of inaccurate information, or raise a privacy concern. Some records may need to be retained where required for legitimate operational, regulatory or legal reasons.
8. Contact
Privacy enquiries may be sent to kerenwellness@gmail.com or raised through the Contact page.
Keren should insert its confirmed business registration number and any applicable Data Protection registration details here once supplied and verified.