What to expect when Keren sends an order.

1. Delivery availability

Delivery availability, destination coverage and the applicable charge should be confirmed during checkout or before Keren accepts the order. Customers must provide an accurate telephone number, delivery location and any directions reasonably needed to complete delivery.

2. Processing and delivery estimates

Any delivery estimate displayed or communicated by Keren is an estimate unless expressly agreed otherwise. Customers should be informed if an order cannot be fulfilled within the agreed period.

3. Delivery charges

Where a delivery fee applies, it should be disclosed before the customer completes the electronic transaction. Charges may vary by destination, delivery method, order size or other disclosed fulfilment factors.

4. Receiving an order

Customers should inspect delivered packages as soon as reasonably possible and report an incorrect, visibly damaged or missing item promptly using Keren's contact channels.

5. Failed delivery

Additional delivery arrangements or charges may apply where delivery cannot be completed because the address or contact details supplied are incorrect, the recipient cannot be reached, or another customer-controlled circumstance prevents delivery. Keren should communicate any additional charge before a new delivery is undertaken.

6. International orders

International delivery should be offered only where Keren has confirmed that the destination, product type, carrier requirements and applicable regulatory or customs requirements can be satisfied. Availability on the website does not by itself guarantee that every product can be shipped to every country.